The call was quickly connected. Lin Canrong probably didn't expect Mr. Pei to call. There was a little uneasiness in his tone: "Mr. Pei! Do you have any instructions?"
Pei Qian said calmly as if nothing had happened. Said: "It's nothing serious, I just want to ask, are there many customers at Mingyun Private Kitchen recently?"
Lin Canrong did not answer immediately, looking a little embarrassed.
This is not a question of whether there is too much, but whether there is enough...
From its opening to the present, Mingyun Private Kitchen has not only organized dinner parties for Tenda’s internal employees but also entertained Zhang Zuting for dinner. Apart from that, I haven’t received any more guests.
This is so normal. There is no publicity or exposure, so naturally no one will come to eat it.
Some Tengda employees have mentioned it to their friends, but firstly, Mingyun Private Kitchen is a remote and far away place, and it is difficult to find without anyone, and most people are not willing to go back and forth; secondly, The employees who came to Tenda had just eaten and did not want to have a second meal at their own expense so frequently.
So recently, there are no customers at all.
Although it would appear that he was incompetent at his job, Lin Canrong thought about it and decided to tell the truth instead of lying to Mr. Pei.
Mr. Pei knows everything is like a god. If you lie in front of him, the consequences will be serious.
"Mr. Pei, I haven't received any other guests recently. I need to reflect on this. It should be that the publicity of private chefs is not enough. I will immediately arrange for people to strengthen publicity..." Lin Canrong took the initiative to take the blame.
When Pei Qian heard this, he quickly interrupted: "No, no, no, that's not what I meant."
"You are doing a good job now. Your first task is to provide the best service." Good food and service, publicity is not something you should worry about.”
“I called this time just to emphasize a few issues.”
"There should be a small number of customers coming to Mingyun Private Kitchen in the near future. You must explain the following precautions to all our service staff."
"First, customers are not allowed to take photos. ."
"Second, don't overexplain."
"Third, make no exceptions for anyone."
"Understand? p>
Lin Canrong: "Uh..."
He obviously did not fully understand.
Pei Qian briefly explained a few more words. The so-called "don't overexplain" means that if a customer asks, why do you not have so many ingredients and have to make reservations in advance?
The waiter can just answer directly, "Because these ingredients are very precious and need to be transported from other places." Do not explain in detail why these ingredients are precious and where they need to be transported from.
Some customers may ask, why are your dishes so much more expensive than other places?
Just answer directly "because we use better ingredients and provide a better dining environment and service". Don't explain in detail how the ingredients are good, and what the dining environment and services are. Advantages.
In short, don’t show off too much.
As for "not making exceptions for anyone", it means that even if a big boss comes and is willing to spend a lot of money to make an appointment, he must make an appointment like everyone else. Likewise, the waiter cannot talk to him too much. Explain these things.
Of course, this does not mean that the service attitude is bad.
How to serve is still how to serve, but don’t explain too much about these relatively empty things.
"Do you understand?" Pei Qian asked again.
Lin Canrong: "Uh... I understand, Mr. Pei. I will strictly follow this requirement."
Lin Canrong did not ask any unnecessary questions, and Pei Qian was very satisfied.
He warned a few more words to report any disturbance in time, and then hung up the phone.
On the other side of the phone, Lin Canrong, although he did not ask any questions, was still deep in thought.
What does Mr. Pei mean?
Is this the legendary "marketing without explanation"?
No matter what questions the customer asks, there is no explanation?
The attitude is "Just eat and you're done. Why are there so many problems?"
Of course, the attitude must not be so blunt. What Mr. Pei means is that the waiters should still act like service God serves guests like God, but does not answer every question of God in detail.
This is completely contrary to Lin Canrong's conventional understanding.
It always feels a bit inappropriate!
Misunderstandings between people must be resolved through communication. If a customer is dissatisfied, the waiter must explain it in as much detail as possible so that the customer can fully understand.
If you just smile and laugh, it may actually aggravate the misunderstanding.
But... Mr. Pei’s request was very clear, and he even called to give instructions, which shows that this matter is very important.
"Forget it, Mr. Pei must have some deep meaning, don't think too much about it."
"Just do what Mr. Pei asked."
"Wait a minute, why did Mr. Pei know that guests would be coming soon?"
"Oh, Mr. Pei must have thought of other ways to promote it. No wonder he told me not to worry about publicity."< /p>
Although he could not guess what Mr. Pei was thinking at all, Lin Canrong felt that Mr. Pei seemed to be sure of victory and seemed to have arranged everything for the future.
It would be great to have such a leader!
Lin Canrong felt relieved and prepared to give blood to the waiters.
……
……
In the evening, Pei Qian had returned to his residence.
I put away the dismembered remains of the camera on the table, edited the video a little, and prepared it for release.
The number of fans of the hardcore review account has been increasing. Although the growth rate is average, the current situation has exceeded Pei Qian's expectations.
In short, the goal was successfully achievedmark!
Even if Lin Chang thinks about it now, he will not think that Mr. Pei is not doing things with money.
After watching the barrage of netizens in his previous videos, Pei Qian began to figure out his next plan.
The top priority is definitely two games.
The development speed of "Blooded War Song Power Enhanced Edition" is much faster, and the advertisement has been shot. At the beginning of next month, that is, in about ten days, the advertisement should be started. Online testing.
As for "Return to the Shore", it will be at least more than a month away.
In addition, Mingyun Private Kitchen needs to pay a little more attention and not overturn.
As for Endpoint, Headwind Logistics, Feihuang Studio, etc., don’t pay too much attention for the time being. The former two are stable losses, while the latter is just like that.
Fortunately, now that the stalls are big enough, the speed of spending money has obviously become faster.
Now all headwind stations are on track, especially in areas where Pei Qian often travels, and express delivery can be delivered to your door.
Of course, if someone doesn’t want the courier to deliver the goods to their door and insists on getting it themselves, that doesn’t matter. Nifeng Station serves a small area. For those who request not to have their products delivered to their door after calling, they can just wait for customers to pick them up without delivery.
Pei Qian was wondering whether he could pay compensation this time. The key depends on Headwind Logistics.
Although other industries seem to be stable, who knows which one will suddenly explode?
Stabilize the headwind logistics, so that when other industries suddenly encounter problems, as long as more headwind stations are opened and more couriers are hired, profits can be controlled.