Chapter 430: Your biggest problem now is your image
Now that we have talked about this, if Qing Yun doesn’t nod, then he is really ignorant.
So, Tang Qianying, who was behind him, quietly raised her small fist and placed it next to her face, and then raised two slender middle fingers in conjunction with her white eyes.
She knew very well that what this plastic best friend said was completely half-truth and half-false.
There is a sentimental and reasonable analysis, but it is also tinged with selfishness.
However, the point is that the empress showed her bratty brother the broad mind of the master of her harem.
It can be seen from the bent back of the stinky brother and the knotted veins on the arms that tightly hugged her slender waist that this guy was deeply moved by this plastic best friend.
At this time, Qin Manman, who was in front of Qing Yun, lay on his shoulder, kissed Emperor Yun's cheek delicately, and while rewarding Emperor Yun for accepting his advice, he cut out the pomegranate in a warning manner. Master Ying glanced at her and told her to carefully control her expression so as not to reveal her secrets.
Tang Qianying pouted at her to show that she was not that stupid. She quickly retracted her hand and hugged her stinky brother from behind, "Manman is doing this for your own good. Be obedient."
< p>After taking a deep breath, Lord Qianying sighed softly in his heart.I was also possessed when I was in school, and I actually wanted to fight with this plastic best friend.
With all her 800 tricks, it’s weird that she has played with her herself
“A call center is a centralized customer service system specifically designed to manage and handle large numbers of phone calls. As a professional customer service and telephone communication management system, it has gone through several important stages of development.
Compared to other companies, our Shengda Network call center tends to be larger. , with more than 1,100 employees including customer service representatives, technical support personnel, and team managers, with 7 workstations in Huating, Yanjing, Pengcheng, Chang'an and other places, equipped with telephones, computers and necessary software and hardware Equipment to handle a large number of calls from all over the country."
Qing Yun couldn't help but be stunned when he heard this.
More than 1,100 customer service personnel will not be too few even if we wait for 20 years to come.
Of course, with the different stages of network development, the improvement of communication efficiency, and the popularization of intelligent fool processing, there is no need for so many manual customer service.
However, at this time, Cheng Tianqiao was naturally very self-effacing, "Across the country, apart from telecommunications providers, no other company, including banks, has a call center of this size."
p>A bald middle-aged man walking beside him chuckled and said, "Xiao Cheng, this is a big deal. You can also tell me the benefits of it to your junior."
The speaker was Mr. Guo.
Guo Guangchang is the husband of Qin Manman’s cheap senior sister at the Mayflower Club. He is also the chairman of the Fuxing Group and one of the top three richest people in Huatingtan.
Guo Guangchang is in the old-school industrial circle, Cheng Tianqiao is in the new-school Internet circle, and Qing Yun is somewhere between the two.Between them, it can be regarded as a new industrial circle.
There is actually a clear distinction between the three circles. The three people who had nothing to do with each other originally became related again because of the Mayflower Club, a circle of wives.
After careful calculation, the three of them have a relationship that allows them to get acquainted, interact, and even form an alliance because of Fudan University.
The three of them all belong to the Fudan alumni circle. Guo Guangchang, who was born in 1967, is older than Cheng Tianqiao, who was born in 1973. He is the oldest of the three.
The necessity of the existence of the circle is not to show off, but to filter out those who cannot keep up with you in the simplest way.
Business philosopher Jimmy Rowan once said, "You are the average of the five people you interact with most."
Poker friends will only ask you to play cards, and drinking friends will only ask you to play cards. Ask you to drink.
The environment in which you live determines the kind of people around you.
If your friends are very Buddhist and eat and wait to die every day, then you are most likely the same, and you will not worry about tomorrow and just muddle along.
If your friend is busy improving himself every day, either studying or making money in his spare time, then you will have a sense of tension, and you must either keep up with him or withdraw from his circle.
Being in a circle is never because of how important you are, but because you need it.
“Other functions of the call center, such as saving expenses and improving efficiency, are a bit nonsense in my opinion.” Cheng Tianqiao shrugged, “In my own opinion, this is between the enterprise and the customer. The most important communication bridge.
We are a game company, and customer experience is the most important dimension in our business operations. Customers will only continue to pay if they are satisfied to a certain extent. We cannot be completely satisfied. "To fully satisfy customers will cause the company's cost to be too high and not cost-effective." Qing Yun nodded. This sentence is very anti-cognitive, but it is also the most humane. It seems that this The cheap senior is not fooling him at this time.
Seeing that this junior understood this, Cheng Tianqiao smiled and continued, "So, it is very important to have a channel for them to vent their dissatisfaction.
Resolve those The mental retardation problem is secondary. He was dissatisfied and called to complain. During the communication process, his dislike of the game itself was reduced.
In the future, we will also make further improvements to the game content based on the common feedback from those customers. Limited adjustments make him feel that his opinions are respected and adopted by the company.
You also know what those who play games are, especially those who call to criticize.
In my call center, the customer service staff did not retaliate even when scolded, and their sweet voices earned them respect that is difficult to obtain in real society.
And this kind of psychological satisfaction. , which can offset the bad experience brought to him by the poor content of the game itself, so that he is willing to continue paying."
In fact, no matter how the call center changes, it is still a big office. There was a crowd of people.
Looking at the heads was not interesting, so the three of them walked and chatted. A few people behind them followed the leader's footsteps with professional smiles on their faces.
After walking around for a while, Cheng Tianqiao invited him to sit and chat in his office.
Guo Jing, who came from Jincheng, took the time to discuss and ask for advice from the person in charge of the Shengda Network Call Center.
Actually, Cheng Tianqiao is not a social person, but he does not refuse conversations on the same channel.
“Hey, do you think it’s better for me to buy Xinlang or Penguin? Both sides are inviting me to invest and hold shares.”
He has suddenly become rich in two years. He is so satisfied that his company will definitely be listed on Nasdaq next year, and his assets will increase tremendously, and he can even directly become the richest man in China.
Of course, he also understands that the richest man has too much water content.
After all, market value and net assets are two different things, and net assets and cash are also two different things.
With a stock market value of 100 billion, if we really want to liquidate and exit, it would be an eye-opener for God to get 8 billion out.
What he wants to hear at this moment is the opinion of a big boss like Guo Guangchang who has been in the shopping mall for more than ten years, and he also wants to hear the opinion of a capital expert like Qing Yun. Please remember to collect it. The website is the latest and fastest without anti-theft. To find books and add books for free, you can join the qq group 952868558