"Hello, I want to return this dress."
The female customer walked into the store with a shopping bag expressionlessly and threw it at the cashier.
She has yellow blond hair, and nearly two centimeters of black hair has grown from the roots near her white scalp. The fingers were covered in cherry-colored nail polish, and the edges of the fingertips were mottled, revealing gray-white nails.
Said and handed the shopping receipt to Ye Zhenzhen.
After taking the receipt, Ye Zhenzhen looked at the computer. I checked the sales order, and according to the inquiry data, the order was placed yesterday morning by a colleague in the same class.
She opened the shopping bag and took out the clothes to check.
"Did you take off the tag?"
She frowned. The tag was definitely from Zhichu, and the model number was consistent with the sales receipt. The fabric of the clothes feels slightly different from the same style in the store.
"The quality of your clothes is not good, and the tags fall off as soon as you touch them!" The female customer's tone was cold and aggressive.
"I'm sorry, you can't return the tag if you take it off." Ye Zhenzhen looked at the female customer with a smile, and her friendly voice was firm.
"That's a problem with the quality of your product! What does it have to do with consumers? Return it to me as soon as possible. I don't have time to argue with you." The female customer said with an unreasonable expression. The line has also improved a few points.
Under normal circumstances, orders cannot be returned if the tags are removed from the clothes. But in the face of strong customers, the store will reluctantly cancel the order in order to calm the situation and for the sake of brand image and reputation.
After all, shopping malls will protect the interests of customers because of their reputation. If customers complain to the industrial and commercial department, they will eventually refund their money.
"Beauty, you must have bought this dress because you like it, right? The company stipulates that goods cannot be returned or exchanged after the tag has been removed. I really do not have the authority to refund you. If I refund you , I have to bear the loss of this dress..."
Ye Zhenzhen held the mouse, still smiling, and her words were neither humble nor arrogant.
"Don't try to fool me! Charge me back immediately, otherwise I will call the police!" The female customer suddenly raised her voice and said with a serious face.
Seeing this, Ye Zhenzhen was not afraid or annoyed at all, and looked at the customer patiently.
"What's wrong?" The store manager heard the sound and hurried over to check the situation.
Ye Zhenzhen handed the clothes to the store manager, and the two exchanged glances, understanding each other instantly.
"Beauty, if it is inconvenient for you to call the police, our store can help you." Ye Zhenzhen looked calm and her tone was extremely gentle.
A strange color flashed across the face of the female customer. After a few seconds, she said angrily: "As long as you can return the clothes, it's up to you!"
The sound of arguments attracted surrounding customers. Everyone slowed down and looked at the people in Zhichu's shop.
"Come and take a look! I bought it in their store yesterdayclothes, I won’t admit it today! Also, the quality of their clothes is not good, so be careful! Don't be fooled! "
Seeing the crowd watching, the female customer became even more enthusiastic. She felt confident and impassioned. She was so excited that her saliva flew everywhere and her voice became shrill.
Unreasonable disturbance People who are three-pointers are never afraid of others watching. The more people there are, the more dramatists will be possessed.
"Don't listen to her nonsense. It's normal for her to want to return the clothes, as long as the clothes are in good condition. Now she takes them off. There is no way to return it if the tag is attached..."
"We are also workers, so if she returns this dress, she will have to pay for it..."
"This piece We can’t afford clothes with a month’s salary. She is deliberately trying to make things difficult for others. If all the customers are like this, how can we live..."
Several people in the store were busy explaining to the crowd, and by the way Complain your grievances to win sympathy.
Workers also need to protect the company. It is not easy to build a brand image. Once someone is maliciously slandered and damaged, KPI will be affected, and shopping guides cannot let customers ruin their jobs.
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The onlookers watched the excitement with great interest. No one wanted to see the excitement, and few were willing to get into trouble.
"Yes! It's not easy for a waiter. If you want to return a product, you shouldn't take off the tag..."
"If you really can't, just return it to her. I won't do her business in the future..."
"You're wrong to say that, aren't you saying that the customer is God? "
...
As soon as the retired aunt who was wandering around opened her mouth, everyone expressed their opinions.
There were many people surrounding the door of the shop, chattering. The sound is giving me a headache.
"This is a forced sale. I won't leave until you give me a refund!" ”
“Their shop is a big bully!” Bullying consumers..."
The female customer sat down on the ground and acted recklessly.
The customers who were shopping were not in the mood to continue choosing clothes. Some customers moved away from the crowd. After leaving, the only remaining customer was watching the show.
Ye Zhenzhen retreated to the warehouse and called the police.
“Would you like to come in and drink some water? It's just that the sofa in our store is not big and can't seat too many people..." The store manager said in a sincere tone and invited the onlookers to come in and have a rest.
Everyone, look at me, I look at you, showing embarrassment Smiling, they all waved their hands and said no, but did not forget to look back as they walked back.
It is not difficult for adults to hear the hidden meaning. On the surface, they are inviting people to come in and rest, but in fact, they do not want everyone to gather and watch. It affects the normal operation of the store.
The onlookers walked around, but the female customer still sat on the ground and acted like she would not give up until she reached her goal.
jc uncleStanding at the door, he looked up at the store sign and smiled helplessly: "Is this your store again?"
Several people in the store gave Uncle JC awkward and polite smiles.
When the female customer saw Uncle JC coming, she jumped up and shouted at Uncle JC: "Comrade JC, you have to make the decision for me! I haven't worn the clothes I bought yesterday, so I won't wear them today." Refunded...This is bullying consumers!"
"What's going on?" Uncle JC, the leader, frowned.
The store manager hurriedly explained: "Uncle jc, she bought the clothes in our store yesterday, but she took off the tag, so we can't return it to her."
Female customer's words Fiercely: "I don't like it anymore! I haven't worn it either! Why can't I withdraw it!"
Ye Zhenzhen hurriedly stepped forward with an apologetic look on her face: "Let's do this! If you insist on withdrawing, let's do it together Go to the police station and make a note! This way you can explain it to the company. We really can’t afford to pay for it. Please forgive me.”
The female customer smiled as if she had achieved her goal. .
Soon the store manager took the clothes that the customer was going to return and left with the female customer, heading to the police station together.
Recently, customers often buy imitation models at low prices online, then buy the same genuine items in physical stores, and finally use the fakes as genuine items to return to the store. It is equivalent to buying the real thing at the price of a fake.
Customers causing trouble in stores have a great impact on sales and image. Many brands have suffered a loss in trying to quell the trouble and can only settle the matter. It is very troublesome to go through the appraisal process. The amount of money a customer exchanges for a fake item for a genuine one is not high every time, and stepping on the edge is not enough to get a job in jail.
Small brands dare not speak out because they are afraid that more customers will follow suit. Many times, the herd mentality and shedding mentality of the masses are enough to overwhelm and ruin a brand.